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Policy and Agreement

Payment Methods

  • Visa
  • MasterCard
  • Discover Network
  • American Express
  • Paypal

Hours:

Monday through Friday, 10:00am to 5:30pm EasternStandard Time (EST). We also observe all National Holidays. No order processing on Weekends and Holidays. Order entered in our system before 12:00pm PST will be processed the same day.

Sales Tax

Sales tax is only required for orders shipping into states where we have or may have nexus for state tax purposes under applicable laws. Therefore all orders shipping into Georgia will be charged applicable sales tax according to your area's tax rate.

Order Processing

  • You can expect your order to be processed within approximately 2-4 business days
  • Orders that are entered before 12:00pm (EST) will be processed in the same day.
  • Orders are not processed on weekends and holidays.  
  • Backorders , If any of the items are out of stock, customers will be contacted by phone/email immediately.
  • Verification issues such as incorrect billing info and different ship to address may delay the verification process. Customer will then be contacted by phone/email
  • Customer can cancel order by phone/email within 24 hours , after 24 hours customer will be charged a 10% restocking fee
  • Customer can change order by phone/email as soon as possible before order is shipped

Product Listings & Revisions

Price, specification, and terms are subject to change without notice. Ly Computers is not responsible for errors in typography and/or photography,In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, Our Store shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. Our Store shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, Our Store shall immediately issue a credit to your credit card account in the amount of the incorrect price.

Shipping

  • FedEx Ground  - 1 to 5 business days  ( AK ,HI 6-7 Days)
  • FedEx 2Day - Delivery within 2 business days 
  • FedEx Standard Overnight - Delivery within 1 business day
  • LY Computers will not be responsible for any delivery delayed by carriers
  • Additional charges will be applied to orders with incorrect/incomplete address that result in additional routing charges by carries, and/or by refused shipment.
  • All DOA (Dead On Arrival) claims for shortage or shipment errors must be made within 48 hours from receiving date of the merchandise. Recipient must report to freight carrier immediately when damaged boxes are received. Risk of loss passes to purchaser upon shipment of product from Ly computers
  • In the case of wrong shipment, customer will obtain a return shipping label from Ly Computers and we will ship out replacement products upon receipt of returned products.
 

30-Day Money Back Guarantee

LY Computers provides a 30-Day Money Back Guarantee

  • You may return your new system up to 30 days from the date of invoice. After 30 days, no returns will be accepted. All sales on software items are final.
  • To return any merchandise, an (RMA Number) needs to be obtained by calling our customer service department and providing the invoice number, item description, and serial number(s). The returned merchandise must include the RMA Number
  • For permanent returns, a credit will be issued when the item is received back for the amount that the item was sold for MINUS THE SHIPPING COST and RESTOCKING FEE. All products returned for credit are subject to a 15% restocking fee. No returns or exchanges on physically damaged products. In no circumstance, will a return for credit will be accepted after 30 days of shipping of a product.
  • You are responsible for shipping the system back to LY Computer and for the costs associated with that shipment.
  • Return the products in their original packaging, in as-new condition along with any media, documentation, and all other items that were included in the original shipment
  • Customer must package the products properly. LY Computer is NOT responsible for any damage to the products during transit by the shipping company. Damaged items are not eligible for warranty. All electronic parts should be wrapped in anti-static plastic bags and shock-resistant bubble-wrap. Any returned computer that is damaged through customer misuse, is missing parts, or is in unsellable condition due to customer tampering will result in the customer being charged a higher restocking fee based on the condition of the product.
  • We suggest that customers obtain a receipt of any packages shipped back to us. LY Computer is NOT responsible for any package lost during shipping.
  • Shipping and handling and rush charges will not be refunded under any circumstances.
  • Special note for customers buying system with Operation System (OS) : If you need to return the system for any reason, we cannot take a return of OS. Please keep the Operating System's CD and the key sticker. This is because of the licensing constraints placed by Software Vendors.
  • No returns or refunds will be made for items that are special ordered for you or for unusual custom configurations of systems.

3 Years Limited Warranty

LY Computers warrants this product and its parts against defects in materials or workmanship for three years  from the original date of invoice. During this period, LY Computers will repair or replace defective parts with new or reconditioned parts at LY Computers option, without charge to you. All original parts replaced by LY Computers or its authorized service centers, become the property of LY Computers. You are responsible for the payment, at current rates, for any service or repair outside the scope of this limited warranty.

This limited warranty does not cover:

  • Failure caused by improper installation, operation, cleaning or maintenance, accident, damage, misuse, abuse, non-LY Computers modifications to the Product, improper connection with any peripheral, external electrical fault, software faults, normal wear and tear or any other event and act.
  • Problems caused by using accessories, parts, or components not supplied by us.
  • Any additional purchases or upgrades.
  • Any damage caused during shipment (except the shipment to the original purchaser) and any damage caused by: impacts, fluids, fire, flood, wind, earthquake, lightning or similar disaster; unauthorized modifications, attachments or peripherals, improper use, environment, installation or electrical supply; improper maintenance; any other misuse, abuse, or mishandling.
  • If a product is received without original invoice. Warranty is void if serial tags, receiving numbers, product stickers, or manufacturer seals have been removed, altered or tampered with.
  • If we determine that the problem is not covered under this warranty, we will notify you and inform you of service alternatives that are available to you on a fee basis.

Limitation of Liability

IN ALL CIRCUMSTANCES LY COMPUTERS.COM 'S MAXIMUM LIABILITY IS LIMITED TO THE PURCHASE PRICE OF THE PRODUCTS SOLD. LY COMPUTERS.COM SHALL NOT, UNDER ANY CIRCUMSTANCES, BE LIABLE UPON A CLAIM OR ACTION IN CONTRACT, TORT, INDEMNITY OR CONTRIBUTION, OR OTHER CLAIMS RELATING TO THE PRODUCTS IT SELLS WHICH EXCEEDS THIS LIABILITY LIMIT. LY COMPUTERS.COM SHALL NOT BE LIABLE FOR THIRD PARTY CLAIMS FOR DAMAGES AGAINST THE CUSTOMER, OR FOR MALFUNCTION, DELAYS, INTERRUPTION OF SERVICE, LOSS OF BUSINESS, LOSS OR DAMAGE TO EXEMPLARY DAMAGES, WHETHER OR NOT  LY COMPUTERS.COM HAS BEEN MADE AWARE OF THE POSSIBILITY OF SUCH CLAIMS OR DAMAGES.

 

Purchase Agreement

By accepting delivery of any product delivered from ly computers.com ("ly computers.com"), you ("Customer") agree to be bound by the terms and conditions listed below. You and ly computer.com agree that the following terms and conditions are the exclusive terms governing the sales transaction between Customer and ly computer.com. Any attempt to alter, supplement, modify or amend these terms and conditions by the Customer will be considered a material alteration of this agreement and, therefore, are null and void. In addition, these terms and conditions are subject to change at any time, without prior written notice. Therefore, please check these terms and conditions carefully each time you place an order with or accept delivery of any goods from ly computer.com.